Returns and cancellations

Most of what we sell is cut, sized or set for one order. So every sale is final: we don’t accept returns or cancellations once your payment has gone through.

Before you order, check the size in millimeters, the treatment and the photos on the listing. If anything is unclear, ask us first. We answer within one business day.

If something is wrong with your order

We fix it at our cost when:

• the parcel arrives damaged,
• you received a different item from the one you ordered, or
• the stone is clearly not as described: a different gem, a different treatment, or a size outside our stated tolerance of 0.1 mm.

Email us within 7 days of delivery with your order number and photos. We send a replacement or refund the item price, whichever you prefer, and we pay the shipping both ways.

What doesn’t qualify

• Changing your mind, or choosing a different size after ordering.
• Color looking slightly different from your screen.
• Jewelry that has been worn, resized or engraved.

If we can’t fill your order

If a stone sells out or can’t be cut as listed before we ship, we tell you and refund the full amount.