Frequently asked questions
Do you offer natural and lab-grown gemstones?
Yes. We work with both natural and lab-grown material. Confirm the identity and treatment information for the individual stone before ordering. You can specify a preference in a custom-cut request.
Does natural mean untreated?
No. A natural stone can receive treatments after mining. Read the individual listing and ask about anything that is unclear.
How do I select a size for a setting?
Ask your jeweler for length, width, depth and tolerances. Carat weight alone cannot confirm that a stone fits.
Can I request a custom cut?
Use the custom-cut request form with your preferred material, dimensions and reference. Confirm price, feasibility and lead time before ordering.
Will a laboratory report be from GIA?
Do not assume so. Confirm the issuing laboratory and report scope before selecting an optional report. References to GIA in our journal are educational sources.
Where do I find shipping information?
The shipping page lists currently offered destinations, charges and estimated delivery times. Import charges may be separate; check the information before ordering.
Can I return a stone?
Read the returns policy before ordering. Contact us about damaged, wrong or incorrectly described items.
What if bank transfer is unavailable?
Use PayPal when offered, or contact us. Do not send funds without confirmed account details and an order reference.
How do I care for a stone?
Care depends on its species, treatments and condition. Start with our care guides and consult a jeweler before steam or ultrasonic cleaning.